Follow all company policies and procedures,To supervise the Front Desk, Business Center, Concierge team, Executive Lounge and the Service Center to strive towards total guest satisfaction. Ensure that all associates are adhering to all hotel policies, standards, procedures and regulations. Need to be able to perform in all front office functions. Total responsible for hiring, training, and develop all associates working for the Front Office. Assist Resident Manager in all areas to ensure smooth operations.
遵zun守shou所suo有you公gong司si政zheng策ce和he流liu程cheng，管guan理li酒jiu店dian前qian台tai，商shang務wu中zhong心xin，禮li賓bin部bu，行xing政zheng酒jiu廊lang及ji服fu務wu中zhong心xin。保bao證zheng每mei位wei員yuan工gong都dou知zhi曉xiao酒jiu店dian的de政zheng策ce，工gong作zuo標biao準zhun程cheng序xu及ji操cao作zuo規gui則ze，掌zhang握wo前qian台tai各ge項xiang職zhi責ze。全quan麵mian負fu責ze前qian廳ting的de人ren事shi招zhao聘pin，培pei訓xun和he員yuan工gong職zhi業ye發fa展zhan。協xie助zhu駐zhu店dian經jing理li保bao證zheng運yun營ying的de穩wen定ding。
Responsible for the smooth, efficient and professional operation of all Front Office areas.
負責維持前廳穩定，高效及專業的運作。
Ensures that all procedures and policies are in place and followed.
保證各項措施和政策都被知曉及應用。
Conducts audit and controls on a regular basis. Communicates with accounting in case of any irregularities; coaches and counsels associates whenever appropriate.
經常檢查審計
，與財務密切溝通以免賬目的混亂；在必要時采取措施訓導員工。
Ensures good communications between the departments
保證各部門之間的良好溝通。
Strictly follows bank-out procedures and cash handling procedures.
嚴格遵守銀行程序和現金交易程序。
Ensure confidentiality of User Log-on. Ensure that users are logged out when leaving the area.
確保在用戶登陸時的密碼保密性，用戶離開時應退出係統。
Trains and develops associates to the highest possible extent. Ensures that daily training is provided for technical, hospitality, communication, management, and organizational skills.
培訓發掘員工的長處
，確保每日的培訓是以技術，儀態

，溝通，管理和組織能力等方麵組成。
Leads by example: Provides a high-quality service and aggressive hospitality towards all customers.
提供給所有客人熱情，高質量的服務。
Ensure that recognition programs for both guest and associates are in place and working.
確保所有提供給客人及員工的係統都運作正常。
Controls cost effectively to meet budget guidelines. Has control system in place for all controllable costs.
有效控製成本達到預算線。為所有可控製的成本製作成本控製係統。
Communicates with Assistant Front Office Manager and section Managers about daily audits and controls, so all are informed about proper procedures.
與前廳部副經理及分部門經理協作

，正確的進行每日審控。
Initiates additional tasks to improve existing procedures and guest satisfaction.
提供更多更高的服務提高客戶滿意度。
Resolves system problems and can operate the system manually. Can lead the associate through a down time.
在係統出現問題時能靈活處理，領導員工度過難關。
Initiates monthly meetings in the department. Attend associate meeting, operations meetings and other related meetings.
舉辦部門月會。參加員工大會
，營運會議及其他相關會議。
Always in the guest area during high traffic times to assist the Front Office associates and ensure smooth operations.
高峰期時常在對客區域幫助員工，確保酒店運營穩定。
Have plans and actions in place to meet goals and mission of the company and the hotel.
為完成酒店的目標製定計劃並付之行動。
Be well groomed and conform with the hotel’s dress code.
著裝打扮符合酒店要求。
Be highly visible during extraordinary events.
熟知酒店重要宴會。
Be familiar with sales strategies; communicate daily with reservation sales.
熟悉酒店銷售戰略，日常與預定銷售良好溝通。
Develop a thorough knowledge about all brands in Marriott’s portfolio.
掌握萬豪資產下所有品牌的知識。
Know all frequent customers and be familiar with their special requests. Ensure that their needs are met.
熟知常客的喜好，並滿足客人的特殊需要。
Be familiar with cultural differences and know correct behavior for each culture. Also know the different protocols and etiquette.
熟悉了解各種文化的區別和正確行為，並且了解各種不同的禮儀
，禮節。
Be knowledgeable about all emergency plans and know how to act upon them.
熟知酒店所有的緊急預案和執行程序。
Report any unusual occurrences immediately to the Director of Rooms.
把所有不尋常的狀況立即報告給房務總監。
At all times strive to represent Marriott in the most professional and courteous manner.
隨時保持萬豪專業和熱誠的待客之道。

1　學曆
、專業要求
Higher Education and Industry Related Training Program.
相關專業本科以上學曆
2　經驗要求
Minimum 7 years of Front Office working experience with at least 1 year’s Front Office Manager experience in International Hotel
7年以上前台工作經驗包括1年以上前廳經理經驗
Demonstrated key Marriott leadership competency qualities
具備萬豪所要求的領導能力
3　素質能力
Demonstrated excellent communication and hospitality skills. English proficiency is required
優秀的溝通能力和待客技巧，英語熟練