職責描述： Job Description • Provide complex and challenging support for MicroStrategy’s Business Intelligence product suite and its underlying technologies. • Develop strong relationships with MicroStrategy customers and partners through daily interactions during customer project development and production system maintenance. • Find creative and sophisticated solutions to problems reported while using MicroStrategy’s product suite through analytical talent and strong troubleshooting abilities. • Work in a strong team environment to provide unparalleled support to customers in a wide variety of industries. • Prioritize and communicate product defects and enhancements to development teams. • Maintaining high quality documentation for all related tasks. • Contribute to the growth of the MicroStrategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums • Enhance personal and professional growth by participating in Internal Training Programs 任職要求： Required Experience and Skills: Motivation, Innovation, Passion, Integrity, Teamwork, Customer-Focus. You should also bring the following: • Bachelor’s degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science, etc.). • Strong technical and analytical skills. • Well organized with effective time management skills. • Team player- always willing to give support to others and ask for help if needed. • Excellent communication skills • AWS, Azure, Linux experience will be a strong plus. • Java, Visual Basic, HTML, XML/XSL, ASP, SQL technologies are a plus. • Database (SQL, RDBMS) knowledge is a plus. • Practical experience managing critical customer issues is a plus 我們的福利~~ •五險一金按工資的全部基數（或封頂數）繳納 •公司為員工購買補充商業保險，看病回來還能報銷，更有高額意外/壽險/重疾險，配偶和子女也可以半價參保哦 •公司讚助健身房，還有運動手環

，各種健身活動，這裏的同事健康又有型 •每天免費水果，天天不重樣 •Outing、團建、節假日禮物，生日Party
， 你能想到的這裏都有 •10-20天帶薪年假 •10天帶薪病假 •每周一在家辦公，彈性工作時間 •季度獎金製，每三個月都有獎金入賬，再也不用苦苦盼年終 MicroStrategy is an equal employer.