崗位職責： • 通過電話、郵件等方式為客戶提供支持

，並盡可能成功解決來自客戶的問題（軟件及硬件相關） • 對於無法在第一時間解決的問題，及時升級問題並進行跟進 • 主動協助客戶避免或減少問題的發生。參與項目的進程或質量改進。 • 按照流程在係統中記錄完整信息 • 和其他團隊成員合作
，共同完成部門目標 職位要求 • 本科或同等學曆，有1-3年的相關工作經驗。 • 普通話標準
，並具備良好的英語聽

、說及寫能力 • 良好的書麵及口頭溝通能力，並具有建立及維護內部和外部關係的能力 • 較強的團隊意識及抗壓能力 • 解決問題的能力 • 有電話、郵件
、聊天軟件等遠程支持客戶的經驗 • 有計算機基礎能力優先 Job Responsibility • Handle customer assistance requests by phone, Email etc., try to resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems. • For the problems that cannot be resolved in the first contact. Escalate and follow up it on appropriately • Proactively assist customers to avoid or reduce problem occurrence. Participates in projects for process or quality improvements. • Record cases in the system according to the process. • Cooperate with other team members to achieve department objectives. Job Requirements • Bachelor’s degree or equivalent. Typically requires 1- 3 years general experience. • Standard Mandarin. Good listening, oral and written English skills. • Strong communication and coordination skills, ability to build and maintain internal and external relationships. • Strong team consciousness, ability to work and perform under pressure. • Problem solving skills. • Experience in a phone based remote role, e- support, e-chat or similar. • Familiarity with computer technology.