General Description： Enhance on high quality services focus on customers’ expectation, with timely, efficiency and providing accuracy information to minimize customer complaints. Ensure high quality service in line with KPI. Specific Accountabilities： • Ensure operational excellence by complying with a quality control system based on the company’s ISO 9001 certification. • Use innovative ways, to offer competitive services, and to operate in a manner which increases customer loyalty, increases profitability and decreases operating costs. • Maintain excellent working relationships with all assigned customers and Schenker’s overseas offices. • Follow standard and customized SOP’s for customers as directed by Management. • Meet or exceed “Key Performance Indicators” (KPI’s) set for her/his functions. • Prepare and enter shipping related data into various computer systems in an accurate and timely manner. • Ensure accurate and complete Profit- and Loss data is entered into Schenker’s computer systems in a timely manner for each shipment file. • Handle booking/shipment requests, purchase order management and shipment tracking tasks as requested by customers. • Prepare/handle shipping documentation and to arrange for customs clearances. • Prepare freight quotations and freight invoices for customers and other Schenker offices (domestic and abroad) – and to ensure these quotations are prepared in a timely, accurate, competitive and professional manner. • Pro-actively act on behalf of customers and to handle all customer service related requests and tasks in a timely, accurate and professional manner. • Facilitate, support and coordinate the communication of customers with other departments and other Schenker offices (domestic and abroad). • Assist in business implementation and problem solving processes by participating in joint sales calls. Skills Required： • Good command of English, spoken and written • Conflict resolution and emergency handling skills • Technical Skills (Telephone and Order Booking systems preferable) • Communication skills - spoken and written • Negotiation and interpersonal skills • Proficient in using PC software (MS Windows) • Knowledge of International Trade and relevant laws, regulations, policies and procedures Experience and Qualifications • College degree or above • 2 years of experience in a project logistics related companies • Experience in quality management system such as ISO and COPC-2000 (preferred) Core Competences： • Customer Orientation • Planning